Jan 10, 2019
Joey was born in Iowa on a farm with 6 brothers and sisters. He’s been to law school, worked for the Secret Service, the CIA and spoken at NASA. He was a criminal defense lawyer and worked for the Clinton Administration. This is only a sample of the many things that have occupied his time over the years. He’s also the best-selling author of Never Lose A Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days and an accomplished traveling speaker.
He talks with us about the difference between customer service and customer experience, how his system applies to multifamily and what he’s reading.
Federal Government work
Learning through Observation
The Customer Journey
The 8 Phases
Customer Service vs Customer Experience
The Bar Is On The Ground
Coming From A Place of Gratitude
5 Minute Journal
Systems, Not Goals
Never Lose A Customer Again
Moving The Bar
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