Apr 9, 2020
For nearly twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into
lifelong customers - while dramatically increasing profits along the way.
As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention grabbing customer experiences. He works with companies ranging from small start-ups to large Fortune 500s, with hundreds of mid-size businesses in between.
He speaks with us about COVID-19, multifamily customer experience and empathy.
The Rundown
Long Term Loyalty
Never Lose A Customer Again
Design Symphony
Energy
Yellow Brick Road
Customer Experience
Day 15
Trust Your Gut
Feelings
Framework
6 Tools
Investing In Systems
Maintaining the Relationship
Initiate the Conversation
Extreme Ownership
Laying the Foundation
Consistency
Chick Fil A
Cookies & Cream
Q&A
Overwhelming
Individualization
COVID-19
Human History
Unemployment
Rent Reductions
Working Together
Delta
Acting Fast
Generosity
Proactivity
Bad News
Lead with Empathy
Clarity
Keeping Remote Personal
Video Messages
Positive Affirmations
Co-Working Space
Staying In Contact
Toilet Paper
Humor in Uncertain Times
Creating an Advocate
CRM
Paper
Book Recommendations
Dealing with Stress
Netflix and Chill
Laughter is the Best Medicine
Hamilton
Check out our Upcoming Live Events!
Subscribe to our Youtube Channel for lots of great content!
Buy our new book The Honey Bee! Audio Book Available Now!